Support

BetaEdge Support

Technical support, ERP support, Microsoft 365, network and infrastructure incidents, website support, billing enquiries and service requests.

Send a support request

Clients with a support agreement

Sign in to the client portal to open tickets, follow their status, add attachments and reply to our engineers. Internal notes are never shown to clients.

My support tickets

E-mail and phone

Working days, UAE time. Urgent incidents: call first, then confirm in writing.

Response targets

Response and resolution targets are those of your signed support agreement. Without an agreement, requests are handled in order of arrival on working days.

Request a support contract

Support request

Send a support request

This form is for new customers and general support questions; it reaches the BetaEdge sales and support team.

Your name *

Business name

E-mail *

Phone

Service requested Change the request type with the links above the form.

Message *

I agree that BetaEdge may store this request and contact me about it, as described in the Privacy Policy. *

What to include

Your company and the affected users
What happened, since when, and any error message
The system concerned: ERP, Microsoft 365, network, website, billing
How urgent it is for your business
The best way and time to reach you